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Processes are Imperative to CX
October 30, 2024 @ 1:00 pm – 2:00 pm EDT
Automation is reshaping traditional billing models, especially in industries where standardized processes play a crucial role in customer experience (CX). This session will explore how automation is driving the shift away from the billable hour toward value-based pricing. Join us as we delve into the importance of standardization in workflows, how digitizing customer data impacts processes and how automation improves consistency and quality. Firms can optimize their pricing strategies to enhance profitability and customer satisfaction while leveraging technology to scale without adding hours or staff.
Learning Objectives:
- The importance of standardized processes in delivering exceptional CX
- Why automation is a game-changer for consistency and profitability
- How to embrace value pricing to align with customer perceptions and service efficiency
Delivery Method: Group Internet
Course Level: Basic
Field of Study: Computer Software & Applications – Non-technical
Prerequisites: None
This course is approved for 1 CPE credit.
Note: CPE credit is offered for LIVE webcasts only (on-demand viewing is not eligible).
NASBA Approved. Sponsor # 103021.r # 103021.
