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Breaking out from ordinary to extraordinary in CX: A discussion in Financial Services
March 2 @ 3:00 pm - 4:00 pm EST
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Participants of the free live webinar will be eligible for 1 CPE credit.
Please join us on Thursday, March 2, 2023 at 3:00 PM EST for a discussion on how Financial Services brands are breaking out from ordinary to extraordinary to deliver customer experiences.
During this 60-minute webcast, you will learn about:
- Experience-centricity by design, one of the eight critical capabilities of a Connected Enterprise
- Insights and findings from the KPMG 2022 U.S. Customer Experience Excellence Report
- Companies breaking out of the norm in CX and showing resilience despite market disruption and changing customer needs
- Trends in CX and the impact on Financial Services firms
- How organizations are addressing industry challenges and successfully meeting and exceeding customer expectations
KPMG Moderator
Scott Lieberman, Customer Solutions Financial Services Leader, KPMG U.S.
Guest panelists
- Jennifer Chambers, AVP, P&C Digital/Technical Products, USAA
- George (G.A.) Pivik, Head of Global Client Experience, JPMorgan Chase & Co.
