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Breaking out from ordinary to extraordinary in CX: A discussion in Financial Services

March 2 @ 3:00 pm - 4:00 pm EST

KPMG Free CPE Webinars

Participants of the free live webinar will be eligible for 1 CPE credit.


Please join us on Thursday, March 2, 2023 at 3:00 PM EST for a discussion on how Financial Services brands are breaking out from ordinary to extraordinary to deliver customer experiences.

During this 60-minute webcast, you will learn about:

  • Experience-centricity by design, one of the eight critical capabilities of a Connected Enterprise
  • Insights and findings from the KPMG 2022 U.S. Customer Experience Excellence Report
  • Companies breaking out of the norm in CX and showing resilience despite market disruption and changing customer needs
  • Trends in CX and the impact on Financial Services firms
  • How organizations are addressing industry challenges and successfully meeting and exceeding customer expectations

KPMG Moderator

Scott Lieberman, Customer Solutions Financial Services Leader, KPMG U.S.

Guest panelists

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