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Center Office: Next generation Global Business Services (GBS)

July 20 @ 2:00 pm - 3:00 pm EDT

Free Deloitte CPE Webinar

Participants of the free live webinar will be eligible for 1 CPE credit.


Key takeaways

Host: Mike Danitz, principal, Deloitte Consulting LLP

Presenter: Kort Syverson, principal, Deloitte Consulting LLP

1 Overview CPE credit | Business Management & Organization

A new delivery model, the Center Office, is emerging in response to the need to reimagine the role of GBS and shared services—from “labor arbitrage, back-office, business center” to “strategic transformation partner.” How can your GBS organization make the pivot? What key decisions are needed to enable this transition? We’ll discuss:

  • Practical examples of GBS organizations providing meaningful and high-impact customer experiences to internal and external customers
  • Role of Global Process Owners in breaking functional silos
  • Alternative service delivery models (e.g., integrated third parties)

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