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Human-centered customer experience: Reinventing insurance

February 12, 2019 @ 2:00 pm - 3:00 pm EST

Free
Free Deloitte CPE webcast

Participants of the live webinar will be eligible for 1 free CPE credit.

Host: Bernard Tubiana, principal, Deloitte Consulting LLP
1 Overview CPE credit: Specialized Knowledge

With customers increasingly expecting digital interaction opportunities, insurers are placing emphasis on their digital strategies throughout the customer lifecycle and across all channels. How are leading insurance companies reinventing themselves with the human experience at the center? We’ll discuss:

  • Developing a digital business strategy and building a digital organization around it, both centered on human experience.
  • Targeting new customers by providing intuitive, transparent, and seamless digital experiences.
  • Using segmentation tools, predictive analytics, and machine learning to help insurance companies anticipate customer needs and drive decision making.

Participants will learn how a digital business strategy and organization can lead to the types of experiences customers want.

 

Details

Date:
February 12, 2019
Time:
2:00 pm - 3:00 pm
Cost:
Free
Event Category:
Event Tags:
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Field of Study
Specialized Knowledge