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IT service management for middle market growth

September 27 @ 2:00 pm - 3:00 pm EDT

RSM CPE Webinars

Participants of the free live webinar will be eligible for 1 CPE credit.


Join RSM US LLP and Pink Elephant, a premier global training and consulting provider in IT service management (ITSM), for a live, CPE-eligible webcast as we dive into the captivating journey of a business’s IT evolution, from its humble beginnings to its current challenges. This engaging story is based on our years of hands-on experience in various IT domains. We’ll guide you through the transformation of a company that transitioned from manual processes to a complex technology landscape, tackling growth, automation and integration issues along the way.

In this one-hour discussion, learn to identify signs of the need for change within your own organization and actionable steps to move forward. Don’t miss out on this opportunity to reflect on your IT landscape and explore strategies for a more efficient future.


  • Lou Savalli, Consulting Manager – ServiceNow, RSM US LLP
  • Troy DuMoulin, VP, Research & Development, Pink Elephant

Learning objectives

By the end of this presentation, participants will be able to:

  • Identify the symptoms of fragmented system architecture in a startup or growth environment.
  • Explain the cost and resource challenges involved in overhauling an IT operating ecosystem to implement an enterprise-class solution.
  • Explain the value of a consolidated, enterprise-class IT service management solution.
  • Understand which ITSM processes typically are adopted and matured earlier for middle market organizations.

CPE credits

CPE credit available
RSM US LLP is pleased to offer  1.0 CPE credit for attending this webcast. To qualify, you must log in to the webcast and provide your first name, last name and email address. You must remain logged in for a minimum of 50 minutes and answer 75 percent of the polling questions to receive credit. Group CPE is not available. For more information regarding administrative policies, such as refunds, cancellations and complaints, please contact us.

RSM US LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of Accountancy have the final authority on the acceptance of individual course for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Advance preparation: None
Program level: Basic
Prerequisites: None
Delivery method: Group internet-based
Field of study: Specialized knowledge and applications
CPE: 1.0 credits

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