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KPMG & Google Webcast: Accelerate your digital transformation using AI and ML

October 9, 2018 @ 11:30 am - 12:30 pm EDT

Free
Free live CPE

Participants of the live webinar will be eligible for 1 free CPE credit.

 

Overview

Businesses are increasingly turning to digital technologies, automation and the cloud, to improve customer experience and streamline operations:

  • 45 percent of CEOs say they are not leveraging digital as a means to connect to their customers effectively.
  • 25 percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels, up from less than 2 percent in 2017.

Join KPMG and Google Cloud to learn about our approach to Intelligent interactions—customer experiences enhanced with machine learning (ML), artificial intelligence (AI), and data and analytics (D&A)—and how to harness these technologies to enhance customer touchpoints, reduce costs, and improve efficiencies.

Details

Date:
October 9, 2018
Time:
11:30 am - 12:30 pm
Cost:
Free
Event Category:
Event Tags:
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Field of Study
Specialized Knowledge