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Service the Service Center: Internal Audits to Improve Delivery & Operations

October 18 @ 2:00 pm - 3:00 pm EDT

Grant Thornton CPE Webinars

Participants of the free live webinar will be eligible for 1 CPE credit.


Event Description
Technology, data, and connectivity are critical to every enterprise. An essential first line of defense responsible for keeping these assets online and running efficiently are the people, technologies and processes managed under the IT Service Center program. However, the risks and opportunities associated with the IT Service Center function can often be overlooked by management and internal audit teams. Internal Audit can play a critical role in driving positive change and keeping operations on track by evaluating how IT delivers services to its internal and external customers. Join the Grant Thornton IT Internal Audit team as we explore the how a well planned and executed IT Service Center audit can expose hidden operational risks as well as significant opportunities to drive greater value to the organization.


The discussion will focus on how internal audit assesses an organization for the following:

Whether management has developed user support objectives for the IT Service Center function
Whether controls have been developed and implemented to adequately ensure all issues reported are documented and the resolution has been initiated
Whether issues are escalated based on priority
How management and users are made aware of issues within the organization
Whether adequate monitoring is performed over systemic issues

Date and time
October 18, 2022 2:00 PM ET – 3:00 PM ET

Recommended CPE credits

Learning objectives
Identify the key areas that are evaluated as part of an IT Service Center internal audit
Describe how user support objectives are defined as part of IT Service Center function
Explain the sufficiency of controls needed to adequately ensure all problems reported by users are documented and problem resolution is initiated
Explain the sufficiency of controls needed to ensure issues are escalated according to priority
Evaluate procedures for timely monitoring of clearing customer queries
Analyze adequacy of controls to ensure management and users are kept abreast of issues and problems within the environment.


If you have any questions or encounter any difficulties while enrolling, please contact technical support via email at webcastCOE@us.gt.com, or visit our webcasting frequently asked questions page


If you are experiencing problems viewing or listening to an event, please review the event help guide that provides minimum requirements and frequently asked questions.


If you have any questions regarding CPE credit, please contact CPE support via email at CPEEvents@us.gt.com, or visit our webcast CPE information page.

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