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Utility University: technology transformation

October 13, 2021 @ 11:00 am - 1:00 pm CDT

Baker Tilly CPE Webinars

Participants of the live webinar will be eligible for 2 free CPE credits.


utility university 2021

Baker Tilly Digital will present session two of Utility University with two transformation topics.

The first half of the session will focus on machine learning (ML) and artificial intelligence (AI) systems. Mary Willcock, a data scientist manager with Baker Tilly Digital, will discuss how ML and AI systems simplify and automate many aspects of daily life, as well as the frameworks for how ML and AI systems work and where bias can impact these systems. Through the examination of several examples of unethical AI systems, Mary will explain strategies to assess and eliminate bias, which is key to creating and maintaining ethical AI systems and how this impacts the utility industry.

Jackson Comeau and Palaton Dunn will take over the second half of the webinar to discuss Digital Centers of Excellence (DCoE), including what they are and the challenges and barriers to building a DCoE. Jackson and Palaton will wrap up the session with an example of why a utility client’s customer service organization made the right choice in standing up a DCoE, as they embarked on a transformation of their customer digital channels.

Learning objectives will include:

  • Understand fundamentals of how ML and AI systems work
  • Understand how bias can be introduced to ML and AI systems
  • Provide case studies where ML and AI systems have been both ethical and unethical
  • Understand Digital Center of Excellence (DCoE) concept and structure
  • Understand stakeholder engagement needs for DCoE success (voice of the customer, voice of the business)
  • Provide case study of DCoE in practice in utility customer service organization
Information about CPE eligibility

There are no prerequisites for this event and advance preparation is not required. There is no cost to attend this event.

Level: Basic

CPE credit: Two (2) hours total credit

Field of study: Specialized Knowledge

A certificate of completion will be emailed to you four to six weeks following the event. For more information regarding administrative policies such as complaint and refund policies, please email learning@bakertilly.com.

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Baker Tilly US, LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org.

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