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DTSTAMP:20241020T175340Z
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UID:10008219-1730898000-1730901600@www.freelivecpe.com
SUMMARY:Improving CX Requires a New Approach to EX
DESCRIPTION:Pricing is transforming the workplace to optimize both employee satisfaction and customer outcomes. Streamlining the process not only delights customers\, it makes things better for your team. Technology can free them to focus on higher-value work\, but it also requires a new approach to measuring success. Tie KPIs to customer goals and you’ll be sure to see an increase in the health of your culture. This session will help you foster a committed team\, improve operational efficiency\, and ultimately\, drive higher profits by aligning employee experience (EX) with customer experience (CX). \n\n\n\nLearning Objectives: \n\n\n\n\nWhy happy\, valued employees lead to stronger customer relationships and brand loyalty\n\n\n\nHow eliminating mundane tasks allows employees to focus on more meaningful work that directly impacts the customer experience\n\n\n\nFocusing on high-value clients maximizes efficiency and profitability\n\n\n\nHow dedicated teams and tailored KPIs can boost service quality and customer satisfaction\n\n\n\n\nDelivery Method: Group Internet \n\n\n\nCourse Level: Basic \n\n\n\nField of Study: Business Management & Organization – Non-technical \n\n\n\nPrerequisites: None \n\n\n\nThis course is approved for 1 CPE credit. \n\n\n\nNote: CPE credit is offered for LIVE webcasts only (on-demand viewing is not eligible). \n\n\n\nNASBA Approved. Sponsor # 103021.
URL:https://www.freelivecpe.com/event/improving-cx-requires-a-new-approach-to-ex/
LOCATION:Free Live CPE Webinars\, New York\, NY\, 10001\, United States
CATEGORIES:Business Management and Organization
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