BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Free Live CPE Calendar - ECPv6.16.5//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.freelivecpe.com
X-WR-CALDESC:Events for Free Live CPE Calendar
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250722T130000
DTEND;TZID=America/New_York:20250722T140000
DTSTAMP:20250621T131207Z
CREATED:20250621T131157Z
LAST-MODIFIED:20250621T131207Z
UID:10009383-1753189200-1753192800@www.freelivecpe.com
SUMMARY:Strategic CX: Optimizing Your Customer Experience to Drive Business Growth
DESCRIPTION:Customer experience has emerged as a pivotal driver of business growth\, with each customer interaction shaping brand perception and loyalty. CX and marketing leaders must navigate the rapidly changing business dynamics of today to seamlessly connect experiences and orchestrate them within their organizations. In addition\, organizations must adapt and enhance their experience offerings\, so they align with customers’ evolving expectations across a vast digital landscape ─ including the emergence of AI and automation ─ to drive future growth. \n\n\n\nJoin us as we unveil and explore key findings from our Protiviti-Oxford global executive outlook on the customer experience\, including CX strengths and weaknesses\, resources and readiness\, as well as the impact of AI and other emerging technologies. We also welcome clients from X and Y as part of a Protiviti panel discussion on the future of both B2B and B2C CX journey.  \n\n\n\nIn this webinar\, you will be able to: \n\n\n\n\nDiscuss business strengths and weaknesses when it comes to CX\n\n\n\nExplain how c-suite and board can overcome the “optimization gap” in CX performance\n\n\n\nIdentify personalization at scale\, omni-channel experiences\, digital touchpoints and brand promise consistency\n\n\n\nDefine ways strategic CX can drive growth and improve your company’s bottom line \n\n\n\n\nCPE: 1 credit available for live attendance \n\n\n\n*CPE for qualifying live attendees only. You must answer 3 of the 4 poll questions and be in attendance for a minimum of 50 minutes during the live event. CPE will be e-mailed to qualifying attendees within 60 days of the live event. Field of Study: Communications and Marketing. Program Level: Basic. Delivery Method: Group Internet-Based. Prerequisites/Advance Preparation: None. Elements of Engagement: Polling Questions. \n\n\n\nProtiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For more information regarding refund\, concerns\, and program cancellation policies\, please contact the CPE Administrator at cpeprograms@protiviti.com.
URL:https://www.freelivecpe.com/event/strategic-cx-optimizing-your-customer-experience-to-drive-business-growth/
LOCATION:Free Live CPE Webinars\, New York\, NY\, 10001\, United States
CATEGORIES:Communications and Marketing
ATTACH;FMTTYPE=image/png:https://www.freelivecpe.com/wp-content/uploads/2025/02/protiviti-logo-png_seeklogo-475996.png
END:VEVENT
END:VCALENDAR