Intelligent automation: Fueling next generation outsourcing

Participants of the live webinar will be eligible for 1 free CPE credit.

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We invite you to join us on July 24th, as we release the findings from our 2Q 2018 Global Insights Pulse survey. This webcast will provide a forward-looking view on outsourcing trends in the context of advancements related to the use of intelligent automation (robotics process automation, machine learning, and artificial intelligence).

Topics of discussion:

Our subject matter experts will share client examples and their personal experience from the field on topics such as:

  • Outsourcing trends related to service delivery, priorities, and investment
  • Utilization of intelligent automation to support next generation outsourcing
  • The role of the Global Business Services organization vs. service providers in enabling intelligent automation
  • Key challenges and success factors for next generation outsourcing

What makes the Pulse survey different?

  • No hearsay
  • Input from third party and IT service providers, but no third-party data
  • Forward thinking vs. backward deal tallying
  • Practical guidance and actionable intelligence for greater success.
Director, Management Consulting Research, KPMG International and Director, 
KPMG LLP (US)

Stan Lepeak

Director, Management Consulting Research, KPMG International and Director, KPMG LLP (US)

 

Managing Director, Shared Services & Outsourcing Advisory, KPMG LLP (US)

Randall Wiele

Managing Director, Shared Services & Outsourcing Advisory, KPMG LLP (US)

Automation-driven transformation: Driving business value at scale

Participants of the live webinar will be eligible for 1 free CPE credit.

The adoption of robotic, cognitive, and AI tools within financial institutions is increasing exponentially, with a view to driving efficiencies and improving customer value. Why, then, is automation failing to yield all the anticipated benefits in a significant number of banks? We’ll discuss:

  • Reasons why early automation efforts are underperforming.
  • A framework for driving sustainable business value through automation-led initiatives.
  • A strategy for implementing automation-driven transformation across the organization.

Participants will learn how, beyond today’s efforts, the adoption and strategic implementation of automation tools can drive efficiencies and improve overall customer experience.

The power of automation to reduce human error and drive out costs in revenue cycle activities

Participants of the live webinar will be eligible for 1 free CPE credit.

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Patient access activities have become a primary focus for revenue cycle leadership due to the impact that those processes and human error has on downstream revenue and cost variances.  This webinar is for the organizations that are serious about implementing solutions that significantly reduce denials at the source of origin as well as materially reduce the resource cost to perform these activities.

Key learning objectives

  • Highly automate major activities through the use of Robotic Process Automation
  • Reduce human variability with the integration of Exception Based Workflow techniques