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Role of global business services (GBS) in today’s business environment
May 15, 2025 @ 11:00 am – 12:00 pm EDT
In today’s dynamic business environment, the world’s largest companies are continuously evolving their service delivery models to leverage global and multifunctional approaches. Global business services (GBS) organizations are taking the driver’s seat in strategically prioritizing generative artificial intelligence and digital initiatives to drive process efficiency, cost reduction, and enhanced GBS customer service experience. What are the key trends that we are seeing? We’ll discuss:
Adoption of global process owners
Prioritization of next-gen capabilities
Evolution of GBS from an efficient back office to a key business partner
Emerging new destinations for GBS locations
