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Hidden Burnout Factor? Why Money Conversations Could Be Stressing Out Your Team
March 24 @ 1:00 pm – 2:00 pm EDT
Burnout gets talked about constantly, yet what some teams may label as “burnout” could be the early stage of something preventable: prolonged, unaddressed stressors that chip away at emotional, mental, and physical energy. When leaders identify these stressors and step in early, they may be able to interrupt the path toward true burnout.
One stressor that Amy Lafko increasingly observes across healthcare practices is the pressure staff feel when patients express fear, frustration, or confusion about the cost of care. With general out-of-pocket expenses, insurance premiums, and deductibles in flux, many patients expressed anxiety about out-of-pocket healthcare costs and some said they’re paying with cash. (Healthcare Journey Research Consumers and Providers, Synchrony, 2023.) This means frontline staff may be fielding hard questions about costs without support or training.
In this session, Lafko shares an assessment-driven framework to uncover and address these stressors. Leaders will learn tips to equip their teams to handle cost conversations confidently, help reduce avoidable stress and create a more sustainable and supportive work environment.
This 60-minute webinar will provide you with the knowledge to:
- Identify the specific stressors that drive staff fatigue and disengagement, rather than assuming broad burnout
- Equip teams with the skills, tools, and role clarity they need to navigate cash-pay scenarios and complex patient cost questions with confidence
- Implement leadership practices that help reduce stress around money conversations, strengthen communication, and support a healthier, more stable workforce
- Integrate patient financing solutions like the CareCredit credit card to ease cost conversations, support patient decision-making, and help patients accept recommended care
