What does the rise in agentic AI mean for Global Business Services?

Key takeaways

Historically, the mandate of Global Business Services (GBS) has been to centralize work, drive standardization, and maximize efficiency through automation and labor arbitrage. Agentic artificial intelligence (AI) is the next step change. It does not just speed the work, it reorients the GBS operating model and the human roles within it, from doing and transacting to overseeing and orchestrating. We’ll discuss:

Barriers to adoption and potential solutions

How leaders should rethink their GBS organization in the age of agentic AI

Why GBS is the right partner to adopt and scale AI

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