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The great balancing act in CX: A discussion in Financial Services
March 20 @ 3:00 pm – 4:00 pm EDT
Free
1 CPE credit
Webcast overview
Join our discussion and discover how Financial Services brands are creating differentiated customer experiences with human and AI interactions.
In this CPE webinar, you will learn about:
- Experience-centricity by design, one of the eight critical capabilities of a Connected Enterprise
- Insights and findings from the KPMG 2023 U.S. Customer Experience Excellence Report
- Trends in CX and the impact on Financial Services firms
- Companies using AI to create differentiated customer experiences
- How organizations are addressing industry challenges and successfully meeting and exceeding customer expectations
