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Global Business Services/Global Capability Centers in 2030
March 26 @ 2:00 pm – 3:00 pm EDT
Key takeaways
By 2030, Global Business Services (GBS) and Global Capability Centers (GCCs) are likely to operate as more digital, data-driven, and product-oriented enterprise platforms—balancing cost, resilience, risk, and outcomes. In this Dbriefs, our panel will explore a 2030 outlook for GBS/GCC organizations and capabilities shaping next‑generation service delivery. We’ll discuss:
• A GBS/GCC 2030 blueprint for how scope, value proposition, and performance measures may evolve beyond efficiency to outcomes—and the capabilities involved
• Priority domains and opportunities in finance, IT, HR, supply chain, compliance, commercial, R&D, and more—focusing on end-to-end journeys, not isolated tasks
